Privacy Policy for PetBuddyCentral
Why do we collect such personal information?
How do we use cookies and other tracking tools?
Last Updated: October 6, 2025
PetBuddyCentral (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and manage the data of our visitors and customers. We recommend you read it carefully.
What type of information do we collect?
We receive, collect, and store information you enter on our website or provide us in any other way. This includes:
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Personally Identifiable Information: Your name, email address, password (for community accounts), shipping address, and phone number.
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Transactional Information: Payment details (including credit card information for processing), purchase history, and service booking details.
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User-Generated Content: Comments, feedback, product reviews, recommendations, and any information you provide in your personal profile in our community section.
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Technical Information: We may collect the Internet Protocol (IP) address used to connect your computer to the Internet, as well as computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits, and page interaction information.
How do we collect information?
We collect your information when you perform an action on our website. For example:
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When you purchase a product, we collect personal information like your name, address, and email to fulfill the order.
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When you book an at-home service, we collect your details to schedule and perform the service.
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When you sign up for our community or newsletter, we collect your email address.
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When you contact us through a form, we collect the information you provide to assist you.
Your personal information will be used for the specific reasons stated below only.
Why do we collect such personal information?
We collect this information for the following purposes:
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To provide and operate our services (e.g., to process your order, deliver products, and perform at-home services).
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To provide you with ongoing customer assistance and technical support.
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To be able to contact you with general or personalized service-related notices (like order updates) and promotional messages (like special offers).
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To create aggregated statistical data which we may use to improve our services.
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To comply with any applicable laws and regulations in India.
How do we store, use, share and disclose your personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS. These requirements help ensure the secure handling of credit card information by our store and its service providers.
We may share your information with trusted third parties to perform services on our behalf, such as our delivery partners to ship your order or our service professionals to perform an at-home service. We only share the information necessary to perform these functions.
How do we communicate with you?
We may contact you to notify you about your order, to resolve a dispute, to collect fees, to send updates about our company, or to share promotional offers. For these purposes, we may contact you via email, telephone, text messages (including WhatsApp), and postal mail. You can opt out of promotional messages at any time.
How do we use cookies and other tracking tools?
We may contact you to notify you about your order, to resolve a dispute, to collect fees, to send updates about our company, or to share promotional offers. For these purposes, we may contact you via email, telephone, text messages (including WhatsApp), and postal mail. You can opt out of promotional messages at any time.
How can you withdraw your consent?
If you no longer want us to process your data, you can withdraw your consent at any time. Please contact us at buddy@petbuddycentral.com or send us mail to: First Floor, 214-A, Swarajya Nagar, Panki, Kanpur, Uttar Pradesh, 208020.
Privacy Policy Updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and Your Contact Information
If you would like to: access, correct, amend, or delete any personal information we have about you, you are invited to contact us at buddy@petbuddycentral.com or send us mail to our address listed above.